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Troubleshooting
My project has been sitting in Queued
Queued means uploaded and waiting for a machine. Usually nothing is wrong.
What's happening
The badge stays on Queued and nothing appears to happen. Queued means the upload succeeded and the project is waiting for a free processing machine. Jobs run one at a time, so a large project ahead of yours holds the line.
What to check
- Look at your other projects. If one is in the Engine stage, that is what you are waiting on.
- Consider the size of the job ahead — a large site can spend an hour or more in processing.
How to fix it
- Wait. Nothing is lost.
- You do not need to keep the tab open. Close the browser entirely and come back later; processing continues without you.
Avoiding it next time
Nothing to prevent — this is normal behaviour on a queue, not a fault.
If a project sits in Queued for hours with nothing else of yours running, contact us.
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